1. Login to the Paybotic Financial Payment Center, GoPaybotic.com/Merchant. 

2. Click and open the “Support” tab on the left-hand side of the Payment Center home page. 

3. Select a type of support inquiry in the dropdown menu label “Issue”.

a. Examples of Support Inquiries:

i. Account / Setup

1. Adding Users

2. Editing User Information

3. User Roles / Permissions

ii. Transaction

1. Transaction Errors

2. Customer Transaction Limits

3. Failed Payments

4. Locating Transactions

iii. Technical Support

1. Potential System Error / Bug

2. Page is Not Loading

3. Login Issues

iv. Billing and Invoicing

1. Payment Center Feature Pricing

v. Product and Service

1. Payment Center System / Product Enhancements 

vi. Customer Support

1. General Payment Center Questions

vii. Other

4. In the “Notes” fillable field, enter any relevant details pertaining to your support request/inquiry. 

5. Click, “Submit”

6. A dedicated Paybotic Financial Support representative will contact you shortly. 

1. Please do not hesitate to contact our support team by phone (833) 420-7300 or email (support@payboticfinancial.com).