Payment Center FAQ
Security Concerns
Is the app secure? How is my payment information protected? Yes, the app uses industry-standard security measures to ensure that your personal and payment information is protected. We employ encryption technologies, such as SSL (Secure Socket Layer), ...
Support and Contact Information
How do I contact customer support? Customer Support can be reached by phone (833) 420-7300 or email (support@payboticfinancial.com). What are the support hours? Please check our customer support page for up to date hours. How do I submit feedback or ...
QR Code Scanning
How do I scan a QR code? For the Customer For the Merchant What do I do if the QR code won’t scan? If the QR code isn’t scanning, don’t worry! You can manually enter the six-digit code provided instead. Does the QR code expire? The QR code expires 5 ...
Payment Issues
How do I make a payment using the QR code? For Merchants For Customers What should I do if my payment fails? Double-Check Your Information: Ensure that the bank account details (account number, routing number) you entered are correct. Check Your ...
Account Setup
How do I create an account? For Merchants For Consumers What information do I need to set up my account? For Consumers: To set up your account and connect your bank account, you’ll need to log in to your bank’s online banking system through Plaid. ...